Provincial Director, BC Medical Quality Initiative, Medical Affairs

 

BC Medical Quality Initiative, Medical Affairs

Vancouver, BC

 

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Chief Medical Affairs Officer, the Provincial Director is responsible for coordination of secretariat support for the various governance structures overseeing BC Medical Quality Initiative (BC MQI) activities, and accountable for the strategic leadership and ongoing development and coordination of the BC Provincial Practitioner Credentialing and Privileging (C&P) Solution/Program. The Provincial Director is responsible for promoting high standards of leadership and management practice; facilitating development of policies, protocols, guidelines, and educational tools related to ensuring ongoing standardization across all Health Authorities for the system and processes providing safeguards to ensure practitioners have the requisite credentials and privileges to provide safe care to patients, clients and their families; enabling appropriate reporting, investigation, analysis,  learning, and improvement; participating in rigorous performance improvement monitoring; advancing education, and research; and continuously seeking improvement opportunities to enhance patient care through more efficient and effective services.

What you’ll do 

• Leads and manages long-term strategic plans, goals, and objectives to ensure business strategies and operational plans support and deliver the vision of BC MQI.
• Provides leadership to the provincial BC MQI team by mentoring, coaching, and fostering an atmosphere to promote and encourage employees to realize their maximum potential and growth. Oversees all aspects of human resource management including recruitment, performance assessment, and performance management. Works collaboratively with the BC MQI team, advisory committees, and provincial partners to develop and deploy plans to define, advance, and integrate program activities across all Health Authorities, and to create and strengthen partnerships with partner agencies and other organizations and bodies.
• Exercises a high degree of judgement, tact, and diplomacy in dealing with issues that may involve communication of information that could have a significant impact on key partner organizations.
• Provides strategic leadership of projects, files and special initiatives and provides provincial coordination and oversight of BC MQI activities. Leads, develops, recommends, oversees, manages, implements, evaluates, and participates in projects aligned with strategic priorities, using leading edge, evidence-based practices, and risk mitigation strategies; projects are directed at established goals for system-wide improvement and advancement. Participates in and leads the research, development, and writing of evidence-based reporting and learning policies, protocols, guidelines, and tools.
• Develops networks and builds alliances, engages in cross-functional activities, collaborates across boundaries, and finds common ground with a wide range of partners including vendors, provincial and federal government agencies, other jurisdictions, executive leaders from all the Health Authorities, and senior leaders from provincial, national, and international organizations.
• Develops the BC MQI annual plan, including operating and capital budgets, and presents them to the Provincial Medical Services Executive Council, CFO Council and other governing bodies with recommendations. Oversees the BC MQI budget and ensures the program operates within budgetary constraints. Seeks opportunities for financial partnerships with other organizations. Manages contractual relationships with software vendors and contractors.
• Ensures BC MQI compliance with applicable laws, accreditation parameters, data privacy and confidentiality considerations, and technical security and disaster recovery requirements. Participates in determining and implementing performance improvement activities appropriate to Program and monitors compliance with applicable guidelines, policies, and protocols.
• Maintains relationships with groups and individuals within all Health Authorities, the BC Ministry of Health, the Professional Colleges (i.e. College of Physicians and Surgeons of BC, BC College of Oral Health Professionals, BC College of Nurses & Midwives), Doctors of BC, and other organizations, agencies, and bodies whose activities relate to credentialing and privileging, patient safety, adverse event reporting and learning, and quality improvement. Through these relationships, assists in the advancement of the knowledge of patient safety at all levels.

What you bring

 

Qualifications

• A level of education, training, and experience equivalent to a Master’s degree in a health, business, or other relevant discipline and a minimum of ten (10) years of experience in a senior leadership role within a clinical, patient safety, quality improvement, risk management, project management, or change management context.  
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility. Demonstrated knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts, underpinned by significant expertise in Indigenous-specific mandates. This includes a clear understanding of and commitment to eradicating Indigenous-specific racism and discrimination. Additionally, it involves embedding Indigenous Cultural Safety and Humility, and an advanced expertise and unwavering dedication to engaging with diversity, centering equity, and advancing inclusion (DEI). 
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Medical Affairs contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight  (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, BC Human Rights Code - and how they intersect across the health care system. 

Core Competencies: 

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging and Indigenous Cultural Safety. Demonstrates action-oriented practices addressing Indigenous-specific racism and dismantling systems of oppression, as well as confronting/addressing broader issues of racism and discrimination. Exhibits strong DEI and anti-racism competencies/skills to lead by example fostering a culture of continuous learning, equity, inclusion and belonging. 
• Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). 

Skills & Knowledge 

• Ability to establish and maintain effective interpersonal relationships with people across all disciplines and settings. Ability to present to and work with executive/senior management. Understanding of the independent roles of the various professionals, agencies, and organizations, such as the BC Health Authorities, in relation to BC MQI.
• Demonstrated ability to successfully plan and implement progressive change on a large scale, such as provincial system level. Leadership, critical thinking, strategic planning, analytical, problem solving, teaching/coaching, and research skills. Strong financial, negotiating and contract management skills. Ability to solve complex problems, develop options, and facilitate effective decision-making.
• Outstanding communication skills, both oral and written. Strong technical and computer skills and competence in the use of standard desktop tools. Demonstrated history of positive collegial relationships with colleagues in management, support staff, Health Authority-based providers and leaders, vendors, and clinicians.
• Demonstrated deep understanding of their personal learning/unlearning journey in relation to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others enhancing a culture of learning/unlearning and self-reflection. 
• Demonstrated knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach. 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time
Salary Range: $128,298 - $184,428. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 West Broadway, Vancouver, BC V6H 1G9
Closing Date: Applicants accepted until position is filled
Hours of Work: 0800-1600 Monday-Friday
Requisition #: 191020E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

ATTN: PHSA Employees:

 

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

 

Please note the internal job posting will no longer be accessible after the expiry date of November 18, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

 

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.