Salary Range: $128,298-$184,428/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Job Summary:

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Chief Medical Affairs Officer, the Provincial Director is responsible for coordination of secretariat support for the various governance structures overseeing BC Medical Quality Initiative (BC MQI) activities, and accountable for the strategic leadership and ongoing development and coordination of the BC Provincial Practitioner Credentialing and Privileging (C&P) Solution/Program. The Provincial Director is responsible for promoting high standards of leadership and management practice; facilitating development of policies, protocols, guidelines, and educational tools related to ensuring ongoing standardization across all Health Authorities for the system and processes providing safeguards to ensure practitioners have the requisite credentials and privileges to provide safe care to patients, clients and their families; enabling appropriate reporting, investigation, analysis,  learning, and improvement; participating in rigorous performance improvement monitoring; advancing education, and research; and continuously seeking improvement opportunities to enhance patient care through more efficient and effective services.

Duties/Accountabilities:

•    Leads and manages long-term strategic plans, goals, and objectives to ensure business strategies and operational plans support and deliver the vision of BC MQI.
•    Provides leadership to the provincial BC MQI team by mentoring, coaching, and fostering an atmosphere to promote and encourage employees to realize their maximum potential and growth. Oversees all aspects of human resource management including recruitment, performance assessment, and performance management. Works collaboratively with the BC MQI team, advisory committees, and provincial partners to develop and deploy plans to define, advance, and integrate program activities across all Health Authorities, and to create and strengthen partnerships with partner agencies and other organizations and bodies.
•    Exercises a high degree of judgement, tact, and diplomacy in dealing with issues that may involve communication of information that could have a significant impact on key partner organizations.
•    Provides strategic leadership of projects, files and special initiatives and provides provincial coordination and oversight of BC MQI activities. Leads, develops, recommends, oversees, manages, implements, evaluates, and participates in projects aligned with strategic priorities, using leading edge, evidence-based practices, and risk mitigation strategies; projects are directed at established goals for system-wide improvement and advancement. Participates in and leads the research, development, and writing of evidence-based reporting and learning policies, protocols, guidelines, and tools.
•    Develops networks and builds alliances, engages in cross-functional activities, collaborates across boundaries, and finds common ground with a wide range of partners including vendors, provincial and federal government agencies, other jurisdictions, executive leaders from all the Health Authorities, and senior leaders from provincial, national, and international organizations.
•    Develops the BC MQI annual plan, including operating and capital budgets, and presents them to the Provincial Medical Services Executive Council, CFO Council and other governing bodies with recommendations. Oversees the BC MQI budget and ensures the program operates within budgetary constraints. Seeks opportunities for financial partnerships with other organizations. Manages contractual relationships with software vendors and contractors.
•    Ensures BC MQI compliance with applicable laws, accreditation parameters, data privacy and confidentiality considerations, and technical security and disaster recovery requirements. Participates in determining and implementing performance improvement activities appropriate to Program and monitors compliance with applicable guidelines, policies, and protocols.
•    Maintains relationships with groups and individuals within all Health Authorities, the BC Ministry of Health, the Professional Colleges (i.e. College of Physicians and Surgeons of BC, BC College of Oral Health Professionals, BC College of Nurses & Midwives), Doctors of BC, and other organizations, agencies, and bodies whose activities relate to credentialing and privileging, patient safety, adverse event reporting and learning, and quality improvement. Through these relationships, assists in the advancement of the knowledge of patient safety at all levels.

Qualifications:

A level of education, training, and experience equivalent to a Master’s degree in a health, business, or other relevant discipline and a minimum of ten (10) years of experience in a senior leadership role within a clinical, patient safety, quality improvement, risk management, project management, or change management context.  

Ability to establish and maintain effective interpersonal relationships with people across all disciplines and settings. Ability to present to and work with executive/senior management. Understanding of the independent roles of the various professionals, agencies, and organizations, such as the BC Health Authorities, in relation to BC MQI. Demonstrated ability to successfully plan and implement progressive change on a large scale, such as provincial system level. Leadership, critical thinking, strategic planning, analytical, problem solving, teaching/coaching, and research skills. Strong financial, negotiating and contract management skills. Ability to solve complex problems, develop options, and facilitate effective decision-making. Outstanding communication skills, both oral and written. Strong technical and computer skills and competence in the use of standard desktop tools. Demonstrated history of positive collegial relationships with colleagues in management, support staff, Health Authority-based providers and leaders, vendors, and clinicians.