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Clinical Operations Manager, Kamloops

BC Emergency Health Services

Kamloops, BC (Hybrid)

Regular, Full Time, Permanent, Non-unionized

 

BC Emergency Health Services (BCEHS) is hiring a Clinical Operations Manager, Kamloops.

 

Role Summary

 

In alignment with the Mission, Vision, Values, and strategic direction of BCEHS, safety—for both patients and employees—is a shared responsibility across all PHSA agencies, divisions, and services. A commitment to continuous improvement in quality and safety is embedded in every aspect of this role.

Reporting to the Director, the Manager, Clinical Operations is responsible for the operational and administrative management of BCEHS programs and services. This includes the execution of provincial initiatives to ensure the effective, efficient, and consistent delivery of ambulance services in a 24/7 environment, as part of British Columbia’s provincial health system.

With direct operational oversight of a geographic or program area, the Manager ensures timely and consistent service delivery within allocated resources to meet the evolving needs of patients and the broader healthcare system.

In this key leadership role, the Manager, Clinical Operations leads a team of Leaders and/or Supervisors, providing frontline support, guidance, mentorship, and leadership to BCEHS employees, health partners, and other emergency service response partners.

 

What you’ll do

As a key leader within BCEHS, you will be responsible for ensuring operational excellence, safety, and high-quality patient care through strategic leadership and frontline support. Your responsibilities will include:

Operational Leadership & Compliance

• Ensure BCEHS operations comply with WorkSafeBC, PHSA, and BCEHS Health & Safety standards, policies, and values.
• Collaborate with the Director, Safety Advisor, and Workplace Health to ensure regulatory compliance, timely investigations, and proactive resolution of safety and labor-related concerns.

Culture & Team Development

• Promote a patient-focused, respectful, and supportive organizational culture, aligned with BCEHS guiding principles.
• Foster a positive work environment that encourages employee growth, ownership, and engagement.
• Champion a ‘just culture’ and continuous learning through mentorship, coaching, and healthy relationship-building.

Quality, Safety & Innovation

• Identify and address risks, system issues, and opportunities for improvement in quality and processes.
• Support frontline employees in accessing support services, including communication with sick/injured staff and facilitating access to CISM and debriefing resources.
• Ensure systems are in place for employee recognition, morale, and motivation.

Human Resource Management

• Lead and manage a high-performance team, providing guidance, mentorship, coaching, and support to meet operational objectives.
• Appropriately manage employee relations, including disciplinary actions, dismissals, performance evaluations, and misconduct investigations in collaboration with Labor Relations and HR.

Strategic & Financial Oversight

• Participate in strategic planning, including short- and long-term initiatives, budget preparation, and performance monitoring.
• Exercise spending authority within approved limits, ensuring fiscal responsibility and alignment with organizational priorities.

System Performance & Emergency Management

• Monitor system performance and implement actions to optimize patient care delivery and resource efficiency.
• Serve as a key resource in emergency management planning, providing leadership and support during significant events.
• Conduct fair and consistent investigations into safety incidents and concerns.

Partner Engagement

• Maintain effective communication with local officials, health authorities, hospitals, law enforcement agencies, fire departments, and community agencies.
• Collaborate with internal and external stakeholders to resolve issues and ensure high-quality service delivery.

Additional Responsibilities

• Provide patient care when required.
• Represent the Director as needed.

 

 

What you bring

 

Qualifications

 

• Must hold a valid Emergency Medical Assistant license as per Emergency Medical Assistants Licensing Board regulations and maintain a level of physical fitness sufficient to perform paramedic duties when required
• Pre-hospital ambulance patient care or dispatch experience is required
• Minimum 5 years of full-time operational management experience in Emergency Medical Services (EMS) or equivalent, with a proven record of effective leadership
• Possession of a valid British Columbia driver’s license
• Annual fit test completion in accordance with the respiratory protection program
• Willingness and ability to work in other locations or take on assignments requiring attendance outside of regular business hours
• Onsite presence required a minimum of three days per week

 

Leadership Competencies and Expectations (Skills and Knowledge)

This leadership role requires an individual with exceptional written and verbal communication skills, along with a strong functional understanding of BCEHS and EMS systems. The successful candidate will demonstrate accountability for personal and team performance, and the ability to align decisions with organizational goals, values, and evidence-based practices.

They will have a proven ability to:

• Foster positive relationships with senior emergency service officials, healthcare & private sector partners, and public interest organizations.
• Influence and inspire collaboration across diverse teams to achieve shared goals in delivering high-quality health services.
• Cultivate a healthy organizational culture that values communication, engagement, professionalism, and continuous learning.
• Set strategic direction by establishing clear expectations and measurable outcomes, while holding themselves and others accountable for results.
• Engage and collaborate effectively with a wide range of internal and external stakeholders to continuously improve service delivery.

 

Commitment to Indigenous Cultural Safety Education

While BCEHS recognizes that a foundation in Indigenous Cultural Safety (ICS) is a valuable asset, our commitment to enhancing ICS across the organization includes providing all employees with access to comprehensive training and resources. This is delivered in partnership with:

• San'yas Core Health Indigenous Cultural Safety Training
• Anti-Indigenous Racism Response Training

These programs support our goal of fostering a culturally safe and inclusive environment for Indigenous patients, families, and communities. All employees are encouraged to engage in ongoing learning to deepen their understanding and contribute meaningfully to reconciliation and anti-racism efforts within the healthcare system.

 

Commitment to Indigenous Cultural Safety and Reconciliation

The successful candidate demonstrates a deep understanding of the colonial impacts on Indigenous Peoples within social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies. This includes a strong foundation in Indigenous Cultural Safety, cultural humility, and the recognition and active opposition to Indigenous-specific racism and systemic inequities.

They are committed to ongoing learning and application of key frameworks and reports, including:

• The Truth and Reconciliation Commission’s 94 Calls to Action (2015)
• The In Plain Sight Report (2020)
• BC’s Declaration on the Rights of Indigenous Peoples Act (2019)
• Reclaiming Power and Place: The Final Report of the National Inquiry into Missing and Murdered Indigenous Women and Girls

This leader actively supports team members in their learning journey, ensuring the development and implementation of education strategies that embed Indigenous Cultural Safety (ICS) into daily practice. They work collaboratively with Indigenous teams and departments to apply an ICS lens holistically across operations and decision-making.

A demonstrated commitment to meaningful and lasting reconciliation is essential, along with a comprehensive understanding of the social, economic, political, and historical realities impacting Indigenous communities. Familiarity with anti-racism principles and related reports is required to support inclusive, equitable, and culturally safe health service delivery.

 

Core Competencies

• Demonstrates Character: Models personal and organizational values, and communicates in an honest and transparent manner.
• Assesses & Evaluates: Measures and evaluates outcomes. Holds self and others accountable for results, and course corrects as appropriate.
• Communicates Effectively: Adjusts style based on audiences and situations, using respectful and open communication.
• Demonstrates Critical Thinking: Using a process-focused approach, identifies root causes rather than focusing on the symptoms.
• Self-Awareness: Understands the impact your attributes and emotions have on performance of self, others, and organization
• Builds Teams: Fosters environment of cooperation, support and knowledge sharing

 

What we do

 

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services, as a part of the Provincial Health Services Authority (PHSA). BCEHS brings compassionate, equitable, and professional emergency care, interfacility transfers, and community health-care services to people in communities across British Columbia. 

 

BCEHS is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness and development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

Job Type: Regular, Full Time, Permanent, Non-unionized

Full Salary Range: $106,026 - $139,159

Typical Hiring Range: $106,026 - $121,930

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: Kamloops, BC (Hybrid) 

Closing date: October 20, 2025
Requisition #185129

Contact: nonunionizedrecruitment@bcehs.ca (Only applications submitted online through this posting will be considered. Please do not send resumes to this email address, as email applications will not be reviewed.)

 

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