Salary Range: $74,618-$107,264/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Please note: This position requires flexibility to work a variety of shifts, including 06:00–14:00, 14:00–22:00, or 22:00–06:00, based on operational needs. Hours will be scheduled on an as-needed basis and may change over time.

Job Summary:

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Lead, Replenishment and Distribution reports to the Manager, Regional Distribution and is accountable for the day-to-day replenishment and distribution operations of a designated hospital and/or warehouse. The role is responsible for managing replenishment processes whilst maintaining accuracy for items carried in and out of designated facilities, ensuring the inbound and outbound movement of medical supplies and equipment is aligned with Supply Chain processes, workplace health & safety standards, and maximize efficiency and effectiveness.
The Lead, Replenishment and Distribution, manages a team that supports in office and/or administrative operations, fork-lift operations, fork-lift operations, receiving, picking and packing of inventory items, Inventory Control, In Hospital Top up services including Inventory maintenance and departmental dictionary auditing, cross-docking and shipping of goods for distribution. The role collaborates with Supply Chain Lead(s) and liaises with other health authorities, public and private organizations and individuals for obtaining and providing information and addressing complaints/comments and other issues to support the Manager with informed decision-making. The role evaluates the allocation and implementation of related financial, human and physical resources, and makes equitable and informed recommendations to the Manager and/or Supply Chain Leadership that support the continuous improvement of Supply Chain strategies, employee and client safety and patient care.

Duties/Accountabilities:

•    Supervises the day-to-day operational activities of the designated hospital(s) and/or warehouse(s) including monitoring operational safety and workflow coordination and allocation of resources are efficient and cost effective; responds to and resolves daily operational issues and ensures adherence to standards such as emergency response guidelines and procedures. Investigates Workplace Health and safety concerns, and conducts injury investigations as per PHSA protocols.
•    Monitors, controls and coordinates the flow of goods, services, and information ensuring that customer service and time objectives are achieved within existing financial constraints to meet operational objectives. Makes recommendations to Manager, Regional Distribution and Supply Chain Leadership for improvement of In-Hospital Replenishment or Warehouse activities, such as workflow efficiencies, and with regard to industry best practices, quality assurance, continual process improvement, and customer service and staff satisfaction.
•    Provides leadership and guidance to unionized staff using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of required outcomes and ensure adherence to regulatory, and safety standards.  Investigates work and staff issues and initiates disciplinary action, under the guidance of the Manager, Senior Director and/or Human Resources, up to and including terminations.
•    Ensures regulatory and safety alignment and continuous improvement of standard warehouse and distribution operating procedures such as receiving of goods, cross docking, inventory allocation, CSA standards for warehousing of medical/ surgical goods, replenishment system, traffic management, data interchange systems, demand management, electronic data systems administration and related functions. Partners with Logistics Coordinators and/or Shared Service Site Customer Service Representatives with accessing supply information such as usage reports, operational costs, satisfaction ratings, etc.
•    Collaborates with Supply Chain Leads, and consults with Manager, Logistics Coordinators, Health Authority Leaders and/or Shared Service Site Customer Service Representatives and customers to identify product and equipment storage and distribution requirements; develops and implements strategies to provide reliable and consistent supply of products and equipment throughout the region.
•    Liaises with vendors and appropriate stakeholders, including other Health Authority Leaders, to address vendor performance issues and exchange information relating to supply chain business practices and trends, working with vendors to ensure service levels meet standards, and communicating with vendor or third party services personnel to identify, isolate and resolve problems.  
•    Assists in the preparation of the annual operating and capital equipment budget for PHSA Logistics; monitors activities and ensures expenditures are within approved budgets; identifies efficiencies and ensures optimal use of resources, making recommendations on current and future operational/ service adjustments.
•    Participates in the development of warehouse and distribution performance metrics. Gathers and organizes information from a variety of sources, provides relevant statistical and progress reports, verifies and improves data integrity. Facilitates the continuous improvement of Warehouse and/or In Hospital operations by monitoring Key Performance Indicators and participating in established Quality Monitoring Programs. Participates in ISO activities including ISO preparedness, implementation and compliance monitoring.

Qualifications:

A level of education, training, and experience equivalent to a Bachelors’ Degree in Business Administration or related field and completion of an accredited program in Warehouse Management or Logistics, five (5) years of recent, related experience in warehouse, or logistics management including a minimum of two (2) years’ leadership/supervisory experience.
Excellent written and verbal communication skills. Keen attention to detail. Strong data analytical skills. Strong customer service skills. Highly self-motivated and self-directed. Team oriented and ability to work within a collaborative environment. Ability to lead, motivate, and mentor staff members and subordinates. Demonstrated ability to build and maintain effective relationships. Ability to work efficiently and effectively with diverse groups of stakeholders. Ability to troubleshoot and investigate problems independently or with others, and demonstrated excellent communication skills, with excellent interpersonal skills.