Salary Range: $88,990-$127,923/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Job Summary:

In accordance with the Purpose, Vision, Values, Coast Salish Teachings and strategic directions of PHSA, safety including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA.  As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Operations Director, the Manager, Screening Registry collects, analyses and interprets data for operational, quality improvement, educational activities and research purposes.  Provides feedback on data quality on information captured by the Screening Program and/or Patient Information System and recommends solutions to identified problems.

In addition, the Manager, Screening Registry manages a team that prepares records for quality assurance and review activities and provides a variety of data collection duties such as coding, abstracting, verification and entering and maintaining data in the screening databases including laboratory reports, pathology reports, and hospital-based clinical information.

Duties/Accountabilities:

•    Provides leadership, and supervision to staff through coaching, guiding, mentoring and modelling PHSA values.  Encourages dialogue and provides guidance and advice to facilitate resolutions to work issues.  Works with team members to define shared and individual goals and meet performance expectations.  Recruits staff and maintains an organizational structure for the area that provides the highest level of quality service within budget parameters.
•    Monitors and ensures the integrity/quality of data in the screening database by performing duties such as analyzing the timeliness, accuracy and completeness of data capture, investigating data anomalies and recommending solutions, designing and implementing data collection tools to promote data accuracy, developing and maintaining data coding manuals. Responsible for developing and updating staff training modules and works with partners to ensure functional data collection tools and troubleshoots systemic data quality concerns.
•    Develops and maintains standard operating procedures (SOPs) for the area by performing duties such as developing, reviewing and updating policies/procedures and communicating SOP changes to staff.
•    Develops metrics and key performance indicators (KPI’s) relevant to team activities, equipment and system performance. Uses metrics and KPI’s to identify performance issues or other variances, develops strategies to address and improve performance.
•    Monitors workflow for the area in accordance with established protocols.  Analyzes workflow and workload statistics to identify opportunities to streamline workflow and, using Lean principles, continuously strives to improve work processes. Establishes and maintains daily management practices and reporting.
•    Works across the screening programs collaborating internally with client services, program managers, system developers and analytics team to ensure up-stream and down-stream processes support data consistency and completeness.
•    Develops and maintains networks and partnerships externally with health authority health record and screening departments to ensure consistency in data reporting and efficient workflow processes. Works across the screening programs collaborating internally with client services, program managers, system developers and the analytics team to ensure up-stream and down-stream processes support data consistency and completeness.
•    Develops and recommends the budget for the area, monitoring expenditures, variance analysis and reporting, recommending and implementing remedial action.
•    Participates in quality improvement and risk management for the screening programs and facilitates implementation of modifications and evaluation of process effectiveness to ensure optimal use of organizational resources. Responds to related health care provider concerns and complaints.
•    Performs other related duties as assigned.

Qualifications:

A level of education, training, and experience equivalent to a Bachelor’s degree in a health discipline or health care administration plus a minimum of five (5) years recent related experience in either a clinical or business environment including a minimum of three (3) years of supervisory experience in a union environment. Training and experience in health records and/or information management is preferred.

•    Demonstrated ability to be self-motivated and personally accountable, with a demonstrated history of leadership and administrative successes.  
•    Demonstrated ability to coach, develop, and empower employees.  
•    Leadership in facilitating and adapting to changes while protecting a high standard of care and patients/employees/clients/partners satisfaction.
•    Ability to function independently to plan, organize and coordinate a variety of activities to ensure maximum effectiveness.
•    Strong analytical skills as problem solver who works with integrity, adaptability and originality.
•    Knowledge of a variety of computer software products including word processing, spreadsheets and databases.
•    Physical ability to perform the duties of the position.