The BC Cancer Foundation is at the forefront of a transformative era in cancer research and care.

As the fundraising partner of BC Cancer, we are driving bold initiatives that inspire hope and save lives. Cancer is the largest health challenge globally, and we are mobilizing communities, partners and collaborators across British Columbia to accelerate wild-impact solutions.

With a team of over 90 staff across five sites, more than $110 million in annual revenue, and a donor base of over 80,000, we are one of the province’s largest non-profit organizations. We have a purpose-driven, high-performing culture – fuelled by talent, data and technology to accelerate progress and shape the future of cancer care.

We are a passionate, professional and positive team committed to advancing cancer research and supporting patients and families throughout their journey.

The Position

Reporting to the Manager, Advancement Services, this position is a combination of customer service – a frontline resource for donors of the Foundation and internal staff – and administrative duties. 

Primary responsibilities of the Advancement Services Clerk include:

• Interacting directly with our donors, most commonly over the phone, to receive donations, verify donor information, and answer enquiries
• Handling and triaging phone calls, as well as completing donor requests
• Sorting, triaging and opening incoming mail
• Preparing outgoing mail: folding, stuffing, sealing and stamping mail both manually and using a mail machine
• Produce and proof-read official income tax receipts and acknowledgment receipts, as well as letters for sending to donors using Word merge templates and other available technology
• Scanning, attaching, filing or confidentially shredding documents and maintaining archives
• Keeping inventory and restocking stationery supplies
• Organizing and optimizing storage spaces
• Specific data entry, data cleanup and database maintenance assignments
• Providing assistance with cross-training Advancement Services staff
• Contributing ideas in team discussions and providing feedback regarding process improvement
• Assisting with greeting visitors, determine nature of business and direct visitors to the appropriate person, as needed
• Maintaining up-to-date knowledge of PCI compliance and how it applies to gift processing; following due process when processing gifts

The Person and Skills

The successful candidate will be positive, proactive, and embody a can-do attitude no matter what task is sent their way. Skills associated with this position include:

• Ability to work in a fast-paced and rapidly changing environment
• Displays compassion, sensitivity, confidentiality and mature judgment skills
• Demonstrated ability to work independently and take initiative, when required and appropriate
• Ability to work effectively and collaboratively within a dynamic team setting and be considered a team player
• Strong administrative skills, attention to detail and accuracy
• Computer skills: demonstrated competence in computer software such as Microsoft Office Suite (i.e. Word, Excel and Outlook)
• Comfortable with technology as the position requires use of different software platforms and applications, such as: Asana, PaperSave, Slack, Luminate Online, Zoom, Teams, etc.
• Experience with Raiser’s Edge or another customer relationship management system an asset

The Qualifications

• Two years’ related experience in administration, preferably working within fundraising, or an equivalent combination of education, training and experience.

Salary Range: $50,000 - $53,500

What We Offer

• 4 weeks’ vacation plus office closure between Christmas Eve and New Years, as well as half days office closures before each statutory holiday
• Comprehensive benefit package including coverage for health, dental, vision and various paramedical services, plus participation in the Employee & Family Assistance Program
• Participation in the Municipal Pension Plan

Commitment to Diversity and Inclusion

BC Cancer Foundation is committed to fostering, cultivating and preserving a culture of diversity & inclusion. All qualified applicants will receive consideration for employment regardless of age, ethnicity, gender identity or expression, language, national or Indigenous origin, family or marital status, physical and mental ability, political affiliation, race, religion, sexual orientation or socio-economic status.