Job List

Diet Clerk, Patient Food Services, C&W
Job Title:DIET CLERK, PATIENT FOOD SERVICES, C&W
Requisition #:185572
Job Location:Canada-British Columbia-Vancouver
Department:Patient Food In-House
Job Type:Regular, Part Time
Start Date of Employment:14-Jul-2025
Posting Date:01-Jul-2025
Work Days:Mon, Tue, Wed, Sun,
Hours of Work:1445-1845
Work Site:4500 Oak Street, Vancouver
Salary/Rate:$24.34/Hour

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.  
Under the close supervision of the Dietary Technician/Supervisor, the Diet Clerk receives patient orders using a pre-populated menu and submits the order for preparation, ensuring that patients have a positive experience. The role performs a variety of clerical duties related to the maintenance of patient dietary records and related tallying, copying and printing.

Duties/Accountabilities:

1.    Processes patient food and beverage orders by:
a.    Answering incoming calls and verifying caller with patient record information.
b.    Placing patient order in food and beverage ordering system(s) by selecting prepopulated menu item(s) as per the patient’s dietary eligibility that is predetermined by the patient’s direct care practitioner(s).
c.    Providing alternative menu item(s) based on eligibility.
d.    Escalating complex or non-routine dietary orders and to Dietary Technician/Supervisor.
e.    Submitting order ticket to CBORD or Room Service Choice computer program.
2.    Updates dietary records daily as required by patient transfers and dietary orders. Prints and distribute menus based on the needs of each patient unit.
3.    Answers telephones; transfers calls, takes messages or answers routine enquiries. Communicates with food service production department on patient needs and service requirements. Escalates to Dietary Technician/Supervisor as required.
4.    Maintains filing system for correspondence and departmental records.
5.    Maintains statistical records such as patient meals prepared, and prepares and prints summary totals for food preparation as required.
6.    Performs other related duties as assigned.

Qualifications:

Education, Training and Experience

Grade 12 or an equivalent combination of education, training and experience.
Certificate in Food Safe Level 1.
Skills and Abilities
•    Ability to keyboard at 45 w.p.m.
•    Ability to communicate effectively both verbally and in writing.
•    Ability to deal with others effectively.
•    Physical ability to carry out the duties of the position.
•    Ability to organize work.
•    Ability to operate related equipment.
Labor AgreementFacilities Subsector
Requisition #185572E-2434791
Work Site4500 Oak Street, Vancouver
Job TypeRegular, Part-Time
Salary/Rate$24.34 / Hour
FTE.43
Hours of Work1445-1845
Work DaysMon, Tue, Wed, Sun
Expiry Date30-Jul-2025

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that we collect from you or about you when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

Your contact information, education and experience, desired job location and pay information, eligibility and availability, core skills, job functions, getting to know you responses, resumes, cover letters, references, pre-screening questionnaire responses and job application history is recorded in PHSA’s third-party applicant tracking system (“Brainhunter”)in Canada indefinitely and will be shared with our staff on a “need to know” basis. If you require access to your data, PHSA can provide a printout of your data and job application history. We do not sell or rent the information you provide to us to third parties. However, we do contract with a service provider to assist us in maintaining and managing our databases and to communicate with job applicants. We do not authorize this third party to make any other use of your information.

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Personal information will be used by authorized staff only to fulfil the purpose for which it was originally collected or for a use consistent with that purpose. We do not disclose your personal information to other public bodies, third parties or individuals except as required or authorized by law or with your consent. View our PHSA Privacy Policy for more information.

If you have any questions about the management of your personal information during the recruitment process, please contact the Talent Acquisition team at 604-875-7251, toll free 1-866-744-7363 or #260 – 1770 West 7th Avenue, Vancouver BC, V6J 4Y6. You may also contact External Recruitment at careers@phsa.ca.