Job Summary:

In accordance with the Purpose, Vision, Values, Coast Salish Teachings, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Within the context of a client service culture, the shift supervisor is responsible for an evening/night/weekend shift and performs duties such as supervising and coordinating the operational and technical activities of the entire laboratory and staff (Medical Laboratory Technologists & Medical Laboratory Assistants), overseeing the quality of technical work performed, assisting in the development and implementation of orientation programs and completing a variety of routine and/or complex tests in accordance with established procedures.

Duties/Accountabilities:

1.    Ensures the efficient provision of laboratory services to meet patient care needs by reviewing workload, prioritizing requests and coordinating services with physicians, nurses, and other members of the health care team to maximize efficient use of resources.
2.    Oversees the quality of work, makes recommendations for improvements regarding issues such as workflow, policies and procedures, and staffing requirements to Site Supervisor or designate.  Participates in evaluating and implementing improvements, and attends meetings with technical and operational leads concerning laboratory activities.
3.    Facilitates and reports the resolution of issues such as incidents, staff performance, and equipment problems to the Site Supervisor or designate
4.    Ensures that the Site Supervisor or designate is kept informed of all quality and safety issues.  Implements DAP standards and recommendations and ensures staff compliance.  Ensures staff safety incidents and investigation reports are completed as per WorkSafeBC Regulation and PHSA Workplace Health standards.  Complies with safety responsibilities as outlined in the WorkSafeBC Regulation and Lower Mainland Pathology and Laboratory Medicine Safety Manual.
5.    Determines related training needs and plans, organizes and conducts orientation for staff on evening/night/weekend shift as required. In collaboration with Site Supervisor or designate, conducts performance appraisals on assigned staff.
6.    Supervises and coordinates technical activities for a laboratory area by performing duties such as setting daily priorities and advising on abnormal or questionable test results, troubleshooting work related issues and instrumentation/equipment. Participates in interview panels for staff selection.
7.    Develops and maintains schedules for assigned staff in the evening/night/weekend shift; approves vacation, overtime and leave requests.  Responsible for coordinating and planning laboratory staff and calling in and allocating staff as required
8.    Ensures that quality system/risk management standards are maintained for work performed on the evening/night/weekend shift by monitoring and evaluating laboratory activities.
9.    Performs the duties of a Medical Technologist as required.
10.    Performs other related duties as assigned.

Qualifications:

Education, Training and Experience

•    Certification with the Canadian Society of Medical Laboratory Science (CSMLS).
•    Graduation from a recognized program in Medical Laboratory Technology, plus three (3) years of recent, related experience in minimum one discipline on the shift, including one (1) year of supervisory experience and completion of courses in supervision and time management, or an equivalent combination of education, training and experience.

Skills and Abilities

•    Demonstrated interpersonal skills including the ability to communicate effectively, both verbally and in writing.
•    Demonstrated attention to detail and organizational skills.
•    Demonstrated ability to be self-motivated, manage time, and work independently.
•    Demonstrated ability to operate related equipment and use related software.
•    Demonstrated physical ability to perform the job.
•    Demonstrated knowledge of Laboratory operations.
•    Demonstrated ability to accept responsibility, and makes decisions, organize and delegate work assignments.