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Posting: EB 25:184

Position: Temporary FT Irregular PCP-IV Secondary Triage Clinician (STC)

Number of Positions: 1 (one)

Location: Vancouver - 287 Clinical Hub

Posted: April 25, 2025

Closed: May 8, 2025

Start Date: ASAP

Duration: 12 months or until return of incumbent

 

 

BCEHS intends to fill 1 (one) vacancy for Temporary Full Time Irregularly Scheduled PCP-IV Secondary Triage Clinician in Vancouver. 

 

 

Shift Pattern	Start Time	End Time
Alpha C platoon	0600/1200	1800/0000

 

 

Reporting to the Manager, Clinical Services, the Secondary Triage Clinician (STC) is responsible for providing safe, competent, and ethical secondary triage and care advice over the phone as well as frontline clinical support for staff, patients, and vested parties across the province. STCs rotate between working within the CliniCall hub in the Vancouver Emergency Operations Centre and on the road as a Low Acuity Response Unit (LARU) paramedic resource.

 

The Secondary Triage Clinician follows up with 911 callers/patients that are assessed as having a low acuity presentation their initial 911 call. The role conducts a secondary clinical assessment using the Manchester Triage System (MTS) Telephone Triage, a clinical risk management and decision support tool used worldwide to safely manage patient care. They provide self-care advice, suggest alternative care and conveyance pathways to health care services and upgrade events for ambulance response based on the completion of their assessment and clinical expertise. The STC will be required to work as part of a multi-disciplinary team within the Emergency Operations Centre. 

 

Duties

• Perform all key accountabilities of a Link and Referral Unit (LARU) paramedic.
• Responds to or initiates telephone calls to callers, patients or their designates, by applying their exceptional customer service and therapeutic communication skills.
• Uses clinical knowledge, advanced clinical triaging skills and their decision-making skills to provide high quality assessment and safe and effective advice.
• Demonstrates competence in all areas of clinical practice including clinical validation, triaging and assessing patient’s needs overusing various telehealth and computer systems along with providing support and advice to patients where needed.
• Recommends additional resources when required to provide best patient care, such as referrals to other health service providers (811, pharmacists, community health clinics etc.). Where possible assists patients in the correct use of primary care and emergency care services.
• Uses negotiation skills when necessary and establish concordance with patients on appropriate course of action to take for the level of care determined.
• Manages all calls in a controlled and professional manner treating all patients with compassion, empathy and respect.
• Advises patients on self-care as appropriate through the effective evidence-based health care advice supported by Manchester Triage System (MTS).

• Monitors call flow and contribute to achieving service level targets and maintain standards of patient care.
• Receives, documents and forwards compliments and complaints from callers/ patients or others to evaluate the quality improvement / risk management of the program. May be required to contribute to incident investigation as requested.
• Documents and maintains accurate patient care records as required.
• Attends meetings, training and system updates as requested by leadership team.
• Participates in quality and research initiatives in support of the quintuple aim of healthcare.
• Adheres to BCEHS policies, practices and protocols including privacy and confidentiality of patients.
• Perform other related duties as assigned. 

 

PCP IV Qualifications:

 

Education, Training and Experience

• Minimum Primary Care Paramedic (PCP) License, with IV endorsement, issued by the BC Emergency Medical Assistants Licensing Branch (EMALB).
• Unrestricted/restricted, valid Class 1, 2, or 4 British Columbia driver’s license.
• A satisfactory work record.
• Must have 3 years plus a day of experience within BCEHS at the relevant Paramedic Level (PCP-IV). 

Skills and Abilities

 

• Perform all skills and abilities of a Primary Care Paramedic role.
• In-depth knowledge of BCEHS Clinical Practice Guidelines, BCEHS Scope of Operational Clinical Practice, BCEHS Standards of Competency and Professional Practice, policies and procedures, local service standards, business unit standards, local roadways and geography.
• Ability to communicate in a clear, concise and consistent manner (both written and verbal), this includes the utilization of good listening skills.
• Ability to multi-task and manage changing priorities and competing demands to accomplish objectives and adapt quickly in a dynamic, busy, fast-paced environment.
• Exceptional customer service skills: ability to establish and maintain working relationships with internal and external vested parties.
• Ability to work collaboratively with internal and external vested parties.
• Technological literacy across various platforms and devices.
• Recognize issues and pro-actively problem solve to ensure consistent operational and patient care delivery.
• Maintain knowledge of evidence-based practice pertaining to paramedicine.
• Use critical thinking and sound judgment when making decisions.
• Flexibility to work shift work including nights, weekends and statutory holidays.
• Physical ability and mental resilience to carry out the duties of the of the position.
• Ability to give sound advice over the phone and via other telehealth and digital means.
• Ability to proactively maintain knowledge of current developments in clinical practice.
• Ability to adapt to an evolving industry and positively empower changes.
• Understanding of patient management in a primary, secondary, community and tertiary care setting.
• Evidence of continuous training, learning and professional development.
• Ability to work in a fast paced, multi-faceted call center environment. 
• Awareness of and commitment to learning and understanding the Truth and Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019) and Reclaiming Power and Place Missing and Murdered Indigenous Women and Girls Calls for Justice, and how they intersect across the health care system.

 

Selection Criteria

Selection will be in accordance with Article 13.03 of the Collective Agreement

 

In preparation for the upcoming examination/assessment, please view the required study reference material:

 

BCEHS Handbook - https://handbook.bcehs.ca/

BCEHS High Risk Hazards - https://intranet.bcehs.ca/mlink/site_page/MzQ3 

 

 

Essential Requirement:

1. CUPE member
2. Must have 3 years plus a day of experience within BCEHS at the relevant Paramedic Level (PCP-IV)
3. Satisfactory work record; must be maintained for the duration of this qualification

 

The above noted qualifiers must be achieved by the closing of the posting per standard selection processes for CUPE 873 employees.

 

Selection Process:

Knowledge/Skills Assessment (45% of total score)

Applicants will be required to successfully complete a knowledge/skills assessment. This assessment is online through the Learning Hub and must be completed from a location with reliable internet access. The online assessment will be sent to qualified candidates’ BCEHS email and will be available for a 24-hour period. Eligible applicants will be notified of the exam date at least 7 days in advance.

 

Online Exam Access:

Please be aware, applicants require access to a reliable internet connection via Google Chrome, and it is recommended to use a laptop or desktop computer. We discourage the use of mobile devices for these activities.

 

Interview (45% of total score)

Applicants who successfully achieve a score of 65% or higher on the Knowledge/Skills Assessment will be scheduled for an interview. Eligible applicants will be notified of the interview date(s) at least 7 days in advance.

 

Please be aware, you may require access to a reliable internet connection and a web camera. It is recommended to use a laptop or desktop computer. We discourage the use of mobile devices for these activities.

 

Should you be unsuccessful on the written exam or pass the exam but not participate in the interview process, you will be counted as "unsuccessful" and will not be eligible to compete on roles in the same classification for a period of 6 months.

 

Full-Time Seniority (Up to 10%)

Up to 10% will be applied to eligible candidates who complete the interview to determine their final score.

 

The successful candidate(s) shall be the employee(s) with the highest total score and a satisfactory disciplinary record.

 

 

Training

Successful candidates will be required to attend and successfully complete a variety of training, including but not limited to, courses, orientation, and field training. Successful applicants are required to attend training.

 

Please note the following information related to temporary vacancies or positions:

If an employee relocates to fill a temporary vacancy or position, Article 13.06 will not apply, and the Employer will not be required to pay the employee’s moving expenses.

Accommodation support will be reviewed on a case-by-case basis on a without precedent, without prejudice basis to the new Temporary MOU and obligations of BCEHS for future temporary opportunities.

When an employee fills a temporary position, they will assume the shift pattern and hours of the position for the term of the vacancy.

Any employee who fills a vacancy or position will temporarily change status to Full-time or Regular Part-time. Employees will be entitled to all prorated vacation entitlements, leaves, and benefits associated with their temporary position or temporary vacancy.

 

 

Additional Information:

BC Emergency Health Services employees are advised that Talent Acquisition will only contact employees regarding this employment bulletin using the employee’s contact information contained in the Human Resources system or BCEHS Email.

 

It is very important that your contact information is up to date with Human Resources. If you would like to make changes to your contact information, you can complete a form to do so and submit it to Records and Benefits. You can find the form at: Employee Address Change Form (the form may take a few minutes to load).

 

If you expect to be away, or unable to answer your telephone after the posting closing date please email a proxy acceptance to the BCEHS Recruitment Help Desk at: InternalRecruitment@bcehs.ca 

We are here to help – If you have any questions, please do not hesitate to contact the BCEHS Recruitment Help Desk:

 

BCEHS Recruitment Help Desk

Phone: 604-675-7470

Toll Free: 1-844-675-7470

Email: InternalRecruitment@bcehs.ca 

Hours: 08:30 – 16:30, Monday to Friday (excluding Statutory Holidays)

 

We invite you to apply by clicking the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system.  REMEMBER USE YOUR PHSA ID # AND PLEASE ENSURE YOUR CURRENT CONTACT INFORMATION IS ON RECORD.