Shift Supervisor, Forensic Security, Maximum and Multi-Level Security Units

BC Mental Health & Substance Use

Coquitlam, BC

What you’ll do

• Oversee the workflow for the shift by assigning tasks to the FSOs on day to day basis, support and guide Forensic Services Officers (FSO’s), adjust work assignments as needed and ensures completion of their assigned daily tasks.  Checking, verifying and recording accuracy of designed FSO work, adjusting and correcting work as needed, and evaluating employee performance and determining training needs. 
• Assign in-custody escorts to FSO’s in accordance with to established procedures and organizational need.  Ensure that the FSO is briefed and equipped with items such as OC Spray, Baton and other personal protective equipment according to the risks and concerns posed by the escort.
• Administer of a variety of safety and security systems such as TRAKA key management, personal protective alarm system, access control system, video surveillance, sign in registry and the fire monitoring system; verify that the restricted access lists and key issuance list remains current for approved individuals; and check that the daily contractor/staff key registry is maintained and all keys/access cards are documented and accounted for.
• Coordinate care and maintenance of fleet vehicles used for in-custody escorts and onsite patrols as well as the FSO equipment such as; radios, cellphones, shields, body armors, PPEs, computers and peripherals.
• Establish and update procedures, design a variety of forms, and establish and maintain controls such daily logs.  Organize and maintain document and policy binders such as Shift Briefs, Shift Call-Logs, Contactor Sign In Sheets, Tool Count Forms, Review Board and Escorts calendars, Contact Lists, High Risk Notification Lists, Officer Sign-in Sheets, Communication Logs.by making sure they are up-to-date and revising as needed.
• Ensure appropriate system repair work is ordered and reported to Manager in timely manner in case of a security system failure.  Trouble-shoot, prioritize and initiate the necessary response for identified facility repairs.
• Conduct preliminary investigations into facility safety concerns during the shift such as; major hazards, suspicious activity, incident of violence/aggression, incident of injuries, access control breaches, contraband reports, and organizational policy and procedure breaches and reports findings to the Manager.

 

 

What you bring

Qualifications

• Grade 12, plus four (4) years' recent related experience in a secure correctional or mental health facility including one (1) year of leadership or supervisory experience, or an equivalent combination of education, training and experience. 
• Completion of a recognized defensive tactics course including a course in the use of force, metal detection, search and seizure. Occupational First Aid Level 2.
• Current appointment as a Special Provincial Constable with Forensic Psychiatric Services. 
• Current CPR certificate and valid BC Class V Driver's license.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Mental Health & Substance Use Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.

 

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

 

Skills & Knowledge

• Working knowledge of applicable legislation and statutes such as the Criminal Code of Canada, Corrections Act, Police Act, Mental Health Act, Controlled Drugs and Substance Act, and FOIPPA.
• Demonstrated ability to provide effective leadership, supervision, work direction and consultation.
• Demonstrated ability to communicate (orally and in writing, exercises effective interpersonal skills, and collaborate effectively with clients and their families, coworkers, physicians, other healthcare staff, and staff of external agencies.
• Demonstrated ability to promote a supportive, creative learning environment and lead continues quality improvement.
• Demonstrated critical thinking and problem solving skills.
• Ability to exercise good judgment, make quick decisions and give instructions or directions in emergencies.
• Demonstrated ability to effectively plan, organize and prioritize work.
• Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

Job Type: Regular, Full-Time

Wage: $38.36

2% of the straight-time hourly rate of pay for employees working in Minimum and Medium security units and community settings; 4% of the straight-time hourly rate of pay for employees working in Maximum and Multi-level security units.
Location: 70 Colony Farm Rd, Coquitlam, BC V3K 5Z1
Hours of Work: Rotating; 0700-1500/1500-2300
Requisition # 182719E

 

What we do

 

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

 

BCMHSUS program is part of the Provincial Health Services Authority (PHSA).

 

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

 

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on April 30, 2025 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.