Posting: EB 25:178

Position: FT Reg Dispatch Practice Educator VDOC

Number of Position: 1 (one)

Location: Langford Dispatch (LDOC)

Start Date: asap

Posted: April 18, 2025

Closed: May 01, 2025

 

Open to: All EMD qualified BCAS employees

 

 

BCEHS intends to fill 1 (one) vacancy for a Full Time Regular Scheduled PCCP Practice Educator in the Langford Dispatch Operations Centre (LDOC). 

 

 Langford Dispatch Center Practice Educator Shift Pattern / Shift times -this is NOT a list of vacancies:

Straight Days
Bravo A Platoon  - 0700-1700 Bravo B Platoon -  0700-1700 Bravo C Platoon -  0700-1700 Bravo D Platoon -  0700-1700 Delta Mon - Fri  -  0800-1500

 

 

Exam: Eligible applicants will be notified of the exam date via their BCEHS email address at least 7 days in advance. 

 

Interviews: Eligible applicants will be notified of the interview date(s) via their BCEHS email address at least 7 days in advance. 

 

As outlined in Appendix 23, to support the recruitment and retention of Indigenous workers, and to improve the care of Indigenous patients/residents/clients/service users across the health care system, the Employer may select an Indigenous candidate, even where they are not the most senior qualified candidate.

 

Indigenous employees are encouraged to contact Internal Recruitment at internalrecruitment@bcehs.ca to self-identify as an Indigenous applicant to the posting in question. Please include the posting number in your email.

 

Please ensure the other application steps are completed as well (online application, shuffle form if applicable) by the posting closing date of May 01, 2025.

 

Employees must apply to the posting and submit a completed Post Shuffle Preference Form if they want to be considered for any of the available positions by the posting closing date May, 01, 2025**

• If an Employee applies to the posting but does not submit a completed Post Shuffle Prefernce Form, the applicant will not be considered and will be bypassed.

• If an Employee submits a completed Post Shuffle Preference Form, but does not apply to the posting, the employee will not be considered as an applicant for the posting and will be bypassed

 

The Post Shuffle Preference Form can be found at https://liquidoffice.bcehs.ca:4433/lfserver/EHS_0123

 

 ** This form must only be completed and submitted in the CHROME or EDGE browser. You will receive confirmation if your form has been submitted successfully. **

 

Reporting to the Senior Leader of Practice Education, PCCP, the PCCP Practice Educator works in a team-based environment and is accountable for: implementation and maintenance of operations; supporting provincial direction on operational needs and plans; and implementing and evaluating changes to operations. This role will play an integral part in education, from new staff orientation to advanced continued dispatch education.

 

Duties

• Responsible for education development for practice education programs utilizing educational/curriculum theory and knowledge of specialized clinical practice to design, develop, implement and evaluate practice education programs for team members in collaboration with BCEHS Learning Leadership Team, Medical programs and inter-professional team members. Practice education programs include orientation/training programs for new team members, educational support programs, and continuing education sessions.
• Develops, reviews, and modifies learning resources and practice reference documents for team members. Using established educational standards, the Practice Educator determines match between content and delivery method and provides feedback to all stakeholders to ensure resources are current, relevant, cost effective and coordinated.
• Facilitates learning in the field and classroom by coaching and acting as a clinical resource and demonstrates expertise and leadership in paramedic practice through methods such as reviewing literature and developments in technology and equipment, consulting with community experts, evaluating clinical practice systems/standards, identifying new theories/trends/education programs, developing new/revised standards and presenting educational sessions based upon specialized body of knowledge to enhance quality patient care.
• Identifies, develops and implements customized learning plans, in collaboration with the responsible supervisor or delegate to meet individual learning needs of staff allowing a paramedic to achieve the desired level of competency related to knowledge, skills, attitudes and clinical judgments. Provides direct clinical instruction to new and existing staff as required and facilitates learning by role modeling direct patient care skills and practices to staff in a classroom or in the field, promoting skill development, observing staff while performing patient care, including documentation practices, and providing feedback to ensure care is provided according to practice standards and clinical practice guidelines.
• Participates in the evaluation of the effectiveness of clinical education programs, activities and resources by analyzing learning and patient outcomes using program/resource evaluation, utilization statistics, and reviewing feedback to determine opportunities for quality improvement.
• Participates in quality improvement and risk management activities through methods such as evaluating effect of changes in patient care practice, generating recommendations for alternative approaches, provides education to staff as a result of Patient Safety & Learning System reports, and recommending changes to selected policies, procedures or protocols; drafts new and/or revised procedures, standards and criteria for the program in conjunction with the inter-professional team. Initiates strategies to improve patient care using principles of continuous quality improvement to promote delivery of high quality educational services. 
• Monitors, evaluates, and makes recommendations regarding the purchase of equipment as required.
• Participates in provincial and regional groups as a clinical education resource, providing input and suggestions related to education implications and group processes of new initiatives to ensure that clinical educational needs are addressed. 
• Documents educational process and utilization statistics by maintaining database and records, and by providing written and verbal reports to demonstrate accountability and to continuously improve the quality of clinical education services.
• Provides consultation to staff regarding professional development, practice education and/or career planning by maintaining interpersonal contact and observation, providing verbal and written feedback for the individual to continue competency development, meeting with team members on a one-to-one basis and recommending educational programs/resources and facilitating development of learning and/or professional growth plans with new staff. 
• Contributes to on-going staff performance by auditing and assessing performance during orientation, probation, skills review and education and training sessions and provides feedback to the learner to assist in development of a personal learning plan.
• Participates in paramedic students' clinical experience by, coordinating student placements and preceptor assignments in collaboration with the Senior Leader, Learning & Clinical Initiatives and other team members.
• Participates in approved paramedicine and inter-professional research and special projects through methods such as identifying research topics/issues, promoting staff awareness and involvement in research activities, supporting evidence-based pre-hospital care practice and gathering and summarizing data to improve education and clinical effectiveness.
• Ensures BCEHS educational programs are in compliance with Work Safe BC (WSBC), PHSA and BCEHS Health & Safety standards, organizational goals, values and policies. Engages and collaborates with Patient Care Delivery, Safety Advisors and Workplace Health to ensure compliance with regulations and policy, timely investigation of issues/incidents, and proactively report and resolve safety or labor related concerns.
• Contributes to, promotes and leads, an organizational culture that is patient focused, supportive and respectful of all employees embracing BCEHS guiding principles and values ensuring that all interactions are performed with professionalism, courtesy, dignity and respect.
• Fosters a positive work environment that empowers and encourages employees to realize their maximum potential, creates commitment, ownership and personal growth.  Develops a ‘just culture’ and a culture of continuous learning by building healthy relationships and mentoring others. Supports and actively participates in employee recognition processes.
• Promotes excellence, innovation, quality, and safety by identifying risks, system’s issues, and opportunities for improvement of quality or processes working closely with team members throughout the organization to ensure problem resolution and customer satisfaction 
• Support and assist frontline employees in accessing support services and assist in facilitating access to Critical Incident Stress Management and debriefing support.
• Performs other related duties as assigned.

Skills and Abilities

• Strong interpersonal skills, flexibility, and customer service orientation.
• Ability to adapt education approach to reflect requirements, local needs, and national trends.
• Knowledge of the delivery of emergency medical services in the province of British Columbia
• Knowledge of adult learning theory and methodologies.
• Demonstrated teaching and educational facilitation skills.
• Knowledge of competency-based education principles and methods.
• Ability to assess student performance and progress and to provide appropriate feedback.
• Ability to promote higher-order thinking and problem-solving among educational participants and field staff.
• Ability to adhere to established standards for educational quality.
• Knowledge of quality improvement methodology and its application.
• A good understanding and working knowledge of Microsoft Office applications
• Demonstrated experience in conducting needs assessments and in curriculum development.
• Recent experience in a supervisory role. Good understanding of supervisory principles.

 

Selection Criteria:

 

Selection will be in accordance with Article 13.03 of the Collective Agreement and the 13.03 Joint Interpretation located here.  13.03 (d) or (e) may not be utilized to move into a regular position.

 

Essential Requirement: 

1. CUPE member
2. Three (3) years plus a day experience within BCEHS at the relevant dispatch level -Emergency Medical Dispatcher (EMD)
3. Satisfactory work record; must be maintained for the duration of this qualification

The above noted qualifiers must be achieved by the closing of the posting per standard selection processes for CUPE 873 employees.

*All interested employees are encouraged to apply to charge vacancies.  In the event there are less than four applicants who meet the criteria in Article 13.03(a) then the Employer shall first consider all full-time bargaining unit applicants on the posting. Where positions remain vacant, the employer may also consider on-call employees.

 

Upon application, employees occupying a supervisory position, provided they meet the requirements of the position to which they are applying, shall be appointed on the basis of service seniority.

 

Next, vacant positions will be filled following the next steps:

1. Knowledge/Skills Assessment (45% of total score)

Applicants will be required to successfully complete a knowledge/skills assessment. This assessment is online through the Learning Hub and must be completed from a location with reliable internet access.  Eligible applicants will be notified of the exam date via their BCEHS email address at least 7 days in advance. 

 

Online Exam Access:

Please be aware, applicants require access to a reliable internet connection via Google Chrome, and it is recommended to use a laptop or desktop computer. We discourage the use of mobile devices for these activities.

 

        2. Interview (45% of total score)

Applicants who successfully achieve a score of 65% or higher on the Knowledge/Skills Assessment will be scheduled to interview. Video interviewing will be used to allow applicants to answer the questions remotely using recorded video.  Eligible applicants will be notified of the interview date at least 7 days in advance.  

 

Please be aware, you will require access to a reliable internet connection and a web camera. It is recommended to use a laptop or desktop computer. We discourage the use of mobile devices for these activities.

 

         3. Full-Time Seniority (Up to 10%)

Up to 10% will be applied to all candidates who complete the interview to determine their final score.

 

The successful candidate(s) shall be the employee(s) with the highest total score and a satisfactory disciplinary record.

 

Please note, employees accepting any Regular position under the Collective Agreement will not be entitled to rescind an accepted offer after 61 days of accepting the offer. Regular and Irregular employees may only rescind within 61 days after acceptance. You will also be required to report to your new position within the 61 days of acceptance. Employees that rescind an offer at any time arenot guaranteed to be placed back into their current/prior position. 

 

Application Tip:  After applying and clicking on submit – please go to your profile page and confirm that you see your application in the Application History section (go back to job page, log in at the bottom of page and this takes you directly to your profile page, your application history is at the top of the page).  Please reach out to internalrecruitment@bcehs.ca if you have any questions.

 

Application Instructions and Additional Information:

We invite you to apply by clicking the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re- access your profile on our system.  REMEMBER USE YOUR PHSA ID # AND PLEASE ENSURE YOUR CURRENT CONTACT INFORMATION IS ON RECORD.

 

BC Emergency Health Services employees are advised that Talent Acquisition will only contact employees regarding this employment bulletin using the employee’s contact information contained in the Employee Records & Benefits (ERB) system or BCEHS Email.

 

It is very important that your contact information is up to date with Employee Records & Benefits (ERB). If you would like to make changes to your contact information, you can complete a form to do so and submit it to Records and Benefits. You can find the form at: Employee Address Change Form (the form may take a few minutes to load).   If you expect to be away, or unable to answer your telephone after the posting closing date please email a proxy acceptance to the BCEHS Recruitment Help Desk at: internalrecruitment@bcehs.ca.   We are here to help – If you have any questions, please do not hesitate to contact the BCEHS Recruitment Help Desk:   Phone: 604-675-7470 Toll Free: 1-844-675-7470 Email: internalrecruitment@bcehs.ca Hours: 08:30 – 16:30, Monday to Friday (excluding Statutory Holidays)