Advancement (Donor) Services Representative

Permanent, Full-time

Vancouver, BC

This is the most exciting time in the history of cancer research and care.

We are on the cusp of true transformation. Cancer is the world’s biggest health crisis and the BC Cancer Foundation (BCCF) —the fundraising partner of BC Cancer—has launched an ambitious $500 million comprehensive healthcare campaign to lead this transformation and elevate cancer care for all British Columbians.

With over 90 employees working across five sites in B.C, and annual revenue of over $70 million, we are one of the largest non-profit organizations in B.C. We engage with over 100,000 donors and communities to inspire philanthropic investment in BC Cancer and we partner with some of the world’s leading researchers, oncologists and care providers.

At the BC Cancer Foundation, we are a professional, passionate and positive team who believe that we can help make a positive difference in the lives of all British Columbians and bring us closer to a world free of cancer.

We are driven by a collective purpose to be a catalyst, powering world class innovation while supporting deeply personal cancer patient journeys.

About the Opportunity:

This position is a combination of customer service, gift processing and data entry duties. The Advancement Services Representative acts as a frontline resource for donors of the Foundation and internal staff.

Reporting to the Manager, Advancement Services, key responsibilities of this role will include:

• Creating a meaningful experience for donors while interacting with them, most commonly via email and over the phone, to receive donations, verify information, and answer enquiries
• Maintaining a thorough understanding of CRA regulations and best practices for the processing and recording of gifts; following due process when processing gifts
• Preparing and proof-reading tax receipts and letters to donors according to CRA rules and regulations
• Inputting clean, meaningful data into the database through a variety of processes, ranging from manual entry to mass imports using the technology provided – e.g. importing gifts & data from Luminate Online into the Raiser’s Edge database using Importomatic, LO Connector, RE Import function, etc.
• Maintaining constituent records data hygiene in the Raiser’s Edge database by consistent data entry and assisting in specific data cleanup and database maintenance projects
• Assisting with handling enquiries and requests from Development staff in a timely and professional manner
• Opening and distributing incoming regular and electronic mail and helping coordinate the flow of information internally and with other departments and organizations
• Contributing ideas in team discussions and providing feedback regarding process improvement
• Maintaining up-to-date knowledge of PCI compliance and how it applies to gift processing; following due process when processing gifts
• Keeping Gift Processing procedures manuals up to date
• Providing assistance with cross-training Advancement Services staff
• Assisting with greeting visitors, determine nature of business and direct visitors to the appropriate person, as needed

Qualifications:

• A minimum Secondary School Diploma or equivalent, plus two years related experience, preferably working within fundraising, or an equivalent combination of education, training and experience.

Core Knowledge + Skills:

 The successful candidate will be positive, proactive, and embody a can-do attitude no matter what task is sent their way. Skills associated with this position include:

• Displays compassion, sensitivity, confidentiality and mature judgment skills
• Demonstrated ability to communicate effectively both verbally and in writing with the public, donors, and all levels of staff
• Ability to work effectively and collaboratively within a dynamic team setting and be considered a team player
• Demonstrated organizational and time management skills with a proven ability to prioritize and balance diverse workloads and meet multiple deadlines under pressure with constant interruptions
• Ability to work in a fast-paced and rapidly changing environment with demonstrated flexibility to adapt and perform optimally
• Strong data entry and proof-reading skills, attention to detail and accuracy
• Flexibility to work on site and remotely as determined by the Manager and according to both departmental and organizational needs
• Ability to work collaboratively and communicate effectively while remote using technology such as Asana, Slack and Zoom, if applicable
• Experience with Raiser’s Edge or another customer relationship management system is an asset
• Computer skills: demonstrated competence in computer software such as Microsoft Office Suite (i.e. Word, Excel and Outlook)

Salary Range: $50,000 - $60,000

What We Offer

• 4 weeks’ vacation plus office closure between Christmas Eve and New Years, as well as half days office closures before each statutory holiday
• Comprehensive benefit package including coverage for health, dental, vision and various paramedical services, plus participation in the Employee & Family Assistance Program
• Participation in the Municipal Pension Plan

BC Cancer Foundation is committed to fostering, cultivating and preserving a culture of diversity & inclusion. All qualified applicants will receive consideration for employment regardless of age, ethnicity, gender identity or expression, language, national or Indigenous origin, family or marital status, physical and mental ability, political affiliation, race, religion, sexual orientation or socio-economic status.

If this position is of interest to you, please apply online at: http://bccancerfoundation.com/about-us/careers