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- Develops and implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Manages, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Manages the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
- Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
- Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.
- Plans annual work program and budget; oversees and monitors expenditures and adjusts program to ensure alignment with the objectives set out in the MHS Roadmap and the achievement of revenue targets.
- Develops revenue-generating programs (grants, sponsorship, fees) and implements them to achieve unit budget goals within City guidelines.
- Cultivates a culture of continuous improvement within the Unit, evaluating program delivery on an ongoing basis in consultation with staff, senior management, service users and partners and implementing changes to enhance effectiveness and efficiency.
- Builds positive relationships with senior representatives outside the corporation, in other City Divisions and with Councillors as may be required to develop new partnership opportunities, leverage resources and build support for the Museums & Heritage Services mandate.
- Ensures excellent customer service is provided to both internal and external clients.
- Develops and manages requests for proposals in accordance with the City's policies and procedures and manages evaluation and selection processes and contracts with suppliers.
- Defines resources required for project implementation and service delivery and works with senior management and partners to source and secure requirements.
- Recommends capital needs and priorities on a system-wide basis.
- Develops and implements service standards, budget management strategies and effective operational plans to ensure delivery of quality service to efficiently and effectively meet client service needs and requirements.
- Ensures the unit’s program objectives are met by providing management oversight to Todmorden Mills Museum, Spadina Museum Historic House and Gardens, Mackenzie House, Colborne Lodge; Gibson House, Zion Schoolhouse, Montgomery’s Inn and, Scarborough Historical Museum.
- Provides management oversight to ensure that the museums operate in accordance with accredited museum standards and practices, provincially, nationally and internationally.
- Reviews national and international best practices related to historical interpretation, exhibits and visitor service and incorporates into city museum practices as appropriate.
- Reviews museum operations and programs to ensure Standards for Community Museums in Ontario are met.
- Liaises with other heritage operations in the City and Region to leverage learning and market development opportunities.
- Initiates reviews of how museums are meeting standards and liaises with the province to negotiate changes as required.
- Reviews and monitors all museum programming and interpretation to ensure services provided reflect the interpretive focus of the museums, align with the Museums & Heritage Services Mission and Vision and MHS Roadmap and meet both client needs and museum standards.
- Reviews hours of public operation of all museums to ensure that hours match service needs with staffing/budget requirements as well as meeting granting standards.
- Periodically reviews public programs from an attendance and revenue perspective and makes recommendations for changes, improvements.
- Works with the Manager, Fort York National Historic Site, to provide direction to the Section's Volunteer Coordinator and ensure that an effective volunteer program is in place to support the historical museums.
- Direct the work of Facilities Rental staff and ensure an effective and efficient facilities rental program is in place in the historical museums as appropriate to enhance community use and revenue generation.
- Works with the Manager, Marketing and the Museums & Heritage Services management team to develop and implement marketing and communications strategies.
- Works with the Manager, Sponsorship on fundraising/sponsorship strategies.
- Works with Section management leads to review educational programming, ensuring curriculum needs are met.
- Establishes and implements process to review visitor orientation, admissions, security, way finding, facility presentation, and front-of-house operations and staffing requirements at each historical museum. Makes recommendations to integrate these with the objective of creating a positive visitor experience.
- Works with staff in Capital Assets and Heritage Facilities Maintenance to recommend changes/improvements in security and physical maintenance as well as other capital improvements to ensure appropriate heritage conservation, improve front-of-house orientation and program delivery and makes recommendations on priorities between sites.
- Facilitates the attainment of service and program objectives by streamlining and improving work processes at the individual museum level, working in consultation with Section management leads.
- Reviews visitor admission, registration, and data collection practices (financial data, visitor data, performance measure data), and budget monitoring practices at the museum site level in order to streamline operations and standardize processes.
- Reviews staffing needs and recruitment practices to improve program delivery across all museums. .
- Reviews gift shop operations across the sites to enhance revenue generation and develops and implements plans for improvements. Ensure proper handling of financial transactions.
- Identifies issues and makes recommendations to ensure the City’s responsibilities related to heritage conservation are met at each site.
- Reviews, updates and identifies gaps in documentation required for decision making and planning; updates Statements of Significance as required ensuring that the inventory of cultural resources at each site is documented and understood for visitor programming and capital planning purposes
- Reviews and develops Interpretive Plans for each site in collaboration with the Curators or Museum Administrators and other staff as required.
- Provides management oversight to re-restoration projects, identifying issues from the site perspective and liaising with the Curators, Museum Administrator and Capital Asset or other staff as appropriate.
- Works with the management team to develop long term plans for each site and supporting capital requirements.
- Meets regularly with the Manager Capital Assets and Heritage Facilities Maintenance to review the status of existing capital projects, resolve issues and develop long term capital plans.
- Oversees community engagement activities for museums facilities and ensures continuous improvement. Attends community consultations, meetings and functions as required.
- Leads community consultation projects related to major projects at sites or projects involving more than one site. Consults and meets with Councillors, outside agencies, community groups, businesses, resident associations and other stakeholders.
- Prepares reports and briefing materials for the Director, City Council and Committees.
- Represents the City of Toronto on major cultural projects of national and international scope involving other government partners and the cultural sector.
- A university degree in Canadian History or another discipline deemed pertinent to the position or the approved equivalent combination of education and/or experience.
- Extensive experience related to the management, operation and administration of museums, historic sites or other historic places.
- Extensive experience motivating, leading, training and managing staff, including promoting and fostering effective teamwork and establishing excellence in a customer service oriented environment.
- Considerable experience developing and administering budgets, ensuring that expenditures are controlled and maintained within approved budget limitations and administered to ensure unit fiscal accountability and effective use of resources.
- Considerable experience in developing innovative partnerships and revenue generating opportunities.
- Experience effectively dealing with/ briefing senior managers and/or officials.
- Knowledge of disciplines related to the management and operation of historic places such as interpretation, archaeology, historic resource conservation and collections management.
- Ability to identify, coordinate and manage competing priorities, multi-task and provide direction on issues management, communications co-ordination and relationship management.
- Excellent strategic and lateral thinking skills in combination with strong research, analytical and problem solving abilities.
- Excellent oral and written communications skills.
- Excellent analytical, interpersonal, negotiating, problem solving and conflict resolution skills.
- General knowledge of government legislation in the areas of occupational health and safety, employment standards and human rights.
Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.
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