Supervisor, Clinic Administration, Forensic Assertive Community Treatment Team (FACT)
BC Mental Health & Substance Use Services
Surrey, BC

 

Join our multi-disciplinary team of passionate and committed professionals working to support our clients who experience mental health and/or substance use challenges and who have involvement with the criminal justice system to integrate into the community with support. This clinic administration position will support the Forensic Assertive Community Treatment Team (FACT).

 

FACT is a newly established service delivery model intended for people with enhanced care needs who are involved in the criminal justice system. The FACT team is a multi-disciplinary healthcare team of professionals who work together to provide holistic and comprehensive services to best serve client needs. This team will be based in Surrey and support specific clients living in the community.

 

This role is ideally suited to a person who enjoys supporting clients to achieve success with reintegration in their community, working in a team environment, solving problems, and working collaboratively with partners. This person must be committed to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and DRIPA (2019). 

 

What you’ll do

• Coordinate the clerical workflow by methods such as establishing work schedules and priorities, coordinating work assignments, and providing work guidance and ongoing support to staff; participate in interdepartmental meetings, and liaise with other disciplines, community clinics, and FPH to ensure consistency of work procedures; maintain administrative procedure manuals and assist with drafting new procedures and/or updating existing procedures for review and approval, and inform clerical staff of new information and changes in procedures.
• Supervise clinic clerical support staff by methods such as determining orientation and training requirements; discuss progress and facilitate the establishment of individual and team goals, monitor performance to ensure program standards are met; and clarify requirements, provide input into performance evaluations to promote quality work performance, facilitate resolutions to problems, and refer unresolved issues to the Regional Clinic Manager.
• Perform duties related to the accounts payable function by methods such as receiving reports and related documents, matching invoices (manually and electronically) to purchase orders, verifying the accuracy of invoices, and checking that all invoices and expense claims have been approved according to signing authority guidelines, follow up with respective departments and/or vendors to obtain missing documentation/information, and forward approved and coded invoices to Accounts Payable for payment on a timely basis. Reconcile designated accounts by matching up payments received and invoices issued, trace the reasons for differences, and liaise with Finance concerning issues and questions.
• Perform secretarial and administrative duties for the Regional Clinic Manager by methods such as screening incoming materials, determining urgency of requests, and prioritizing items for their attention; inform Manager of emerging clerical/administrative issues and unusual circumstances, and participate in developing the plan of action; assist Manager with creating, maintaining, and managing contracts; and process incoming and outgoing correspondence, and type a variety of technical and non-technical material.
• Process timekeeping records for clinic staff by completing duties such as entering information into the system within established timelines, applying time codes, answering staff questions, checking entries for accuracy, liaising with Payroll and Scheduling & Timekeeping Solutions, and making adjustments as required. Complete and submit eForms as required. Liaise with Finance, Payroll, and Human Resources as necessary.
• Provide input into the selection of clerical staff by participating in panel interviews and providing recommendations regarding the evaluation of candidates to facilitate optimal hiring decisions.

 

 

 

What you bring

 

Qualifications

• Grade 12, graduation from an approved course in medical transcription, and four (4) years recent, related experience including one (1) year in a supervisory capacity, or an equivalent combination of education, training and experience.

 

Skills and Knowledge

• Ability to keyboard at 60 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to supervise.
• Ability to organize work.
• Ability to operate related equipment.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have:  Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

 

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

 

 

Job Type: Regular, Full-Time

Wage: $31.14 per hour
Location: 10022 King George Highway, Surrey, BC V3T 2W4
Applications will be accepted until position is filled.
Hours of Work:  Monday-Friday; 08:30-16:30
Requisition: # 164568E

 

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

 

 

What we do

 

BCMental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

 

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

 

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

 

  

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca    

 

Please note the internal job posting will no longer be accessible after the expiry date of May 6, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

 

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.