Business Analyst(s)

International Financial Data Services (IFDS) is the solutions company and partner that the investment industry turns to for accurate and reliable shareholder and unitholder servicing.

From investor record-keeping to complete back office outsourcing, we offer investment companies a powerful suite of trusted services focused on measuring and improving delivery and quality. Most importantly, we release our clients from administrative burdens and let them focus on what they do best – growing assets.

Career opportunities are equally diverse at IFDS. Our company is comprised of technology, client management and finance roles across operational, professional and managerial job streams.

General Roles & Responsibilities:

• Research requirements, prepare SDLC documents and assist in the design of new functionality for the iFAST Related products to ensure the products satisfy the legal, regulatory and client requirements. New functionality should be designed with a focus on usability, industry standards and best practice.
• Lead business design walkthrough with developers and testing analysts.
• Perform product management testing to ensure product quality is maintained. 
• Contribute to the implementation of new products.
• Ensure product satisfaction is maintained for both internal and external clients
• Assess when iFast development requires functionality changes for the products.
• Assist in identifying functional or operational gaps in the self-service products through competitive analysis, monitoring industry trends and prioritizing customer’s requests
• Maintain product documentation including user guides, implementation guides and product information.

Competencies

Critical

• A Subject Matter Expert in areas related to the understanding of industry, industry standards, regulatory and legislative material while working through ongoing research to develop in all areas.
• Exceptional ability to communicate clearly and effectively, both verbally and in writing.
• Strong customer relationship skills.
• Excellent analytical skills – able to analyze and solve problems. Ability to identify, document and recommend solutions to complex business problems with accuracy.
• Excellent research and information gathering skills.
• Innovative – seeks out innovative solutions and champions continuous improvement.
• Initiative – takes independent action and goes beyond what the job or situation requires.
• In-depth knowledge of International Financial Mutual Fund Record Keeping Systems and Transfer Agency operations business process.
• Client focused as required to obtain business requirements and assist in implementations.
• Prioritization – ability to organize workflow in order to accomplish multiple and changing priorities within specified timeframe.
• Results oriented – Strives to achieve high levels of individual and organizational performance.

Important

·         Familiarity with iFAST/ Base products and use of internet

·         Oral and written communication skills

·         Attentiveness to detail

·         Ability to meet deadlines

·         Committed to excellence

·         Creative thinking-develops solutions and new ways of thinking about a situation, problems, and opportunities

·         Knowledge of iFast system, iFast/Advisor, iFast/Investor, iFast/Voice, Microsoft applications, Visio, Image Composer and Front Page

Beneficial

·         Processing and/or quality control experience on iFast.

·         Basic UNIX knowledge.

·         IFIC Operations and Procedures course an asset.